Privacy Policy
Introduction
At Sirene (referred to as “we,” “our,” or “the company”), we prioritize the privacy of our customers and are committed to protecting your personal data. This policy aligns with the Personal Data Protection Law (PDPL) of Saudi Arabia and outlines how we collect, use, share, and safeguard your information. By using our website, sirenesa.com, you agree to the terms of this Privacy Policy.
1. Collection of Personal Information
We collect the following types of personal data:
- Identity and Contact Details: Such as your name, email address, phone number, and delivery address.
- Payment Information: Including credit card details or bank account information for transaction purposes.
- Transactional Data: Information related to your orders and purchases.
- Technical Information: Such as IP addresses, browser types, and browsing behavior on our website.
2. Use of Personal Information
Your personal data is used for the following purposes:
- Service Delivery: To process orders, deliver products, and provide customer support.
- Communication: To send notifications about orders or promotional offers (subject to your consent).
- Analytics: To improve our website and services by understanding user preferences.
- Legal Compliance: To meet regulatory obligations under Saudi laws.
3. Sharing of Personal Information
We do not sell or rent your personal information. However, we may share your data in the following cases:
- Service Providers: With trusted third parties like payment processors and delivery services to fulfill your orders.
- Legal Obligations: When required by Saudi regulatory authorities or applicable laws.
4. Data Security
We employ industry-standard security measures to protect your personal data:
- Encryption of sensitive information.
- Limited access to authorized personnel only.
- Regular security audits and updates.
Despite these measures, no system is entirely secure. By using our services, you acknowledge that third-party services (such as plugins or external providers) used on our website may have independent security practices. While we strive to ensure the security of your data, we are not liable for breaches caused by third-party actions unless due to gross negligence or misconduct on our part.
5. Disclaimer Regarding Third Parties
Third-Party Plugins and Services:
Some features on our website are powered by third-party plugins or services, which may collect and process your data independently. These third parties operate under their own privacy policies.Examples include: Analytics tools, payment gateways, or shipping integrations.
Limitations of Responsibility:
While we carefully select our third-party partners to ensure reliability, we disclaim liability for any data breaches, misuse, or unauthorized access occurring through these third parties.
6. User Rights Under PDPL
You have the following rights under the Saudi Personal Data Protection Law (PDPL):
- Access Your Data: Request access to your personal information.
- Correct Errors: Request corrections of any inaccurate data.
- Withdraw Consent: Revoke your consent for specific uses of your data.
- Request Deletion: Ask for your data to be deleted where permitted by law.
To exercise your rights, please contact us via email or phone.
7. Use of Cookies
We use cookies to enhance your browsing experience and analyze site usage. You can manage cookie preferences through your browser settings.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
9. Updates to this Policy
We reserve the right to update this policy as needed to reflect changes in our practices or legal requirements. Significant updates will be communicated via our website or directly to users.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
- Email: legal@sirenesa.com
- Phone:00966508131129
- Address: Elqassim,buraydah,Ar rayan