Refund and Returns Policy

Introduction
At Sirene (referred to as “we,” “our,” or “the company”), we are committed to providing a seamless shopping experience for our customers. We understand that you may occasionally need to return a product, and our return policy is designed to comply with the E-Commerce Law of Saudi Arabia, ensuring your rights are protected.

1. Eligibility for Returns

Customers are eligible to return products under the following conditions:

1. Return Period:
   • Products can be returned within 7 days from the date of receipt.
2. Product Condition:
   • The product must be in its original condition, unused, unopened, and with all original packaging and accessories intact.
3. Proof of Purchase:
   • A valid purchase receipt (invoice or order confirmation) must be provided.

2. Non-Returnable Products

The following products are not eligible for return unless they are defective or do not match the description:

1. Personal Care Products: Opened perfumes, cosmetics, or any products that have been used.
2. Final Sale Items: Products purchased as part of a final clearance sale.
3. Note: Sirene does not sell digital or downloadable products; therefore, this clause is not applicable to our business.

3. Refund Process

1. Refund Method:
   • Refunds will be processed using the original payment method (credit card, bank transfer, etc.).
2. Refund Timeline:
   • Refunds may take between 7 to 14 business days depending on the payment method and banking processes.
3. Deductions:
   • Shipping fees or service charges may not be refundable, except in cases of defective or incorrect items.

4. How to Request a Return

1. Submit a Return Request via the Orders page on our website or by:

   • Sending an email to 📧 r.c@sirenesa.com with your order number from the Orders page.
   • Sending a message via WhatsApp 📱 to 0508131129 including your order number. (This number is for WhatsApp messaging only.)

1.  
2. Return the Product:
   • Ship the product back to the address provided by our customer service team.
   • Our third-party shipping company will arrange the pickup of the return order.
   • Additional fees may apply .
3. Inspection:
   • Returned items will be inspected to ensure they meet the return conditions.

5. Defective or Incorrect Products

If the product is defective or does not match the description provided at the time of purchase, customers are entitled to:

1. A free replacement of the product.
2. A full refund, including any shipping costs incurred.

6.Order Cancellation Before Shipping

• Cancellation Requests:

  • Orders can be canceled before the order status changes to “Shipped” by:
    • Sending an email to 📧 r.c@sirenesa.com with the order number.
    • Sending a WhatsApp message 📱 to 0508131129 including the order number (WhatsApp messaging only).

• Email Subject Format:

  • The email subject must include:
    • “Return – Order Number” (for return requests).
    • “Cancellation – Order Number” (for cancellation requests).

• Refund for Canceled Orders:

  • If the cancellation occurs before the item is shipped, a full refund will be issued.

7. Customer Rights Under Saudi E-Commerce Law

• Customers have the right to return products within 7 days if they are unused and unopened, except for items excluded by law.
• Customers are entitled to a full refund if an order is canceled before the product is shipped.

8. Policy Updates

We reserve the right to update this return policy to reflect changes in our practices or legal requirements. Updates will be published on our website.

9. Contact Us

For any return inquiries or requests, you can contact us via:

📧 Email: r.c@sirenesa.com
📱 WhatsApp (Messaging Only): 0508131129

Note: This return policy complies with the E-Commerce Law of Saudi Arabia, ensuring your rights as a customer are fully protected.